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In Jon Kabat-Zinn meditations app, the meditations stops playing within minutes ?

Please make sure that you have the latest app version from the stores.

To update the app on iPhone: https://support.apple.com/en-au/HT202180

To update the app on Android: https://support.google.com/googleplay/answer/113412?hl=en

Please make sure you have the latest iOS/Android version.

Update on iPhone: https://support.apple.com/en-au/HT204204

Update on Android: https://support.google.com/android/answer/7680439?hl=en

Downloading the meditation track:

In the Jon Kabat-Zinn meditations app, when you click on a meditation to play, make sure you have a stable wifi connection and download the whole track. When the meditation is downloading, the symbol ↓ will be displayed next to the meditation.

Once downloaded, a ✔ symbol will be displayed, that means you can listen to the track off-line.

 

I cannot seem to sign into the Jon Kabat-Zinn meditations app?

Click on the link ‘Forgot password’.

Then enter your current email address registered with the app, so that it will send a link to change the password.

Follow the instructions in the email you receive, and reset your password. And then log in with this registered email and the new password.

Please make sure you enter the password CORRECTLY.

I submitted a support ticket, but I received no response

Have you checked your spam / Junk Mail / Clutter folder for email from the emails [email protected] or [email protected] ?

If you don’t see a response, it is possible your email system is blocking responses from [email protected] and [email protected], which provides us with help desk support.

Please add [email protected] and [email protected] ,  to your address book.

Why do I have to pay a monthly subscription for the Jon Kabat-Zinn Meditations app?

The subscription cost is used to develop, update and support the app on a regular ongoing basis and it allows us to give access to new content that was not previously available to us. We are a small and dedicated team who are passionate about making the app better and your subscription allows us to improve it.

Can I get a free subscription for the Jon Kabat-Zinn Meditations app ?

We intend to keep the price of the app low to make it accessible to as many people as possible. That said, we recognize that some may not be in a position to afford it in any given year. If you cannot afford the app, you can request an offer code by contacting us. We grant 100 % of these requests. While we operate a business, we don’t think money should be the reason someone is unable to use the app and derive benefit from it.

You can message us from inside the app using the help menu option (please specify if you have Android or iPhone). When you get the promo code you need to activate it from within the app. Please note that Google and Apple have different policies regarding free subscriptions. Apple allows for one year whereas Google only allows for 90 days.

Please  note, if you currently have an active paid subscription, you cannot redeem the promo code until you cancel the current active paid subscription or wait till it expires.

Once the active paid subscription period is over, you can redeem the promo code.

To request for a promo code, email us with the type of phone you are using – iOS or Android at [email protected]

I cannot install the app on my Android, I get a message "Your device isn't compatible with this version".

This is a common issue for some of the Android users, independently from the apps they try to install.  Other apps may have similar issues like ours, it is not up to us. But, we can kindly ask you to follow the next 2 possible solutions in trying to fix the issue for you generally.

Solution 1: Clear PlayStore app cache and data

  • Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “settings” in the application tray.

  • From here navigate to Apps, or App Manager.

  • Then scroll down and find Google Play Store.

  • Select this, and tap Clear Cache or Data as shown below.

  • Open Play Store app and try to install the app

Solution 2: Uninstall and reinstall Play Store updates

  • Make sure you’re connected to a reliable Wi-Fi connection.

  • On your Android phone or tablet, open your Settings app.

  • Scroll down and select Google Play Store.

  • At the top of the screen, select More → Uninstall updates.

  • If you’re asked if you want to change the Play Store app back to the factory version, tap OK.

  • Open the Google Play Store, and try to download our app again.

 This should erase everything related to your PlayStore app cache, and get rid of any corrupt files that seem to be causing this problem.

Further info: https://www.samsung.com/nz/support/mobile-devices/google-play-store-is-not-running-on-my-phone/

How to update the Jon Kabat-Zinn Meditations app to the new version?

Go to settings, and click on “Reset Downloads”.

Where can I find the Jon Kabat-Zinn Meditations app version?

Go to settings and at the bottom screen, you can see the app version.

I purchased the Jon Kabat-Zinn Meditations app, but the meditations are still locked?
  • Log in to the app
  • Go to the settings page in the app
  • Click on the “Restore purchase” button (a success notification should be shown)
  • Close the app fully and start again
  • Premium subscription should be on

 

What is the cost of the Jon Kabat-Zinn Meditations app?

US$ 3.50 per month with the first month free, annual US$ 35 per year. Taxes  not included in the pricing.

Can I give a few ideas/suggesions to improve the Jon Kabat-Zinn Meditations app?
We are always open to ideas and suggestions, we feel this app is much yours as ours, therefore, let us know your suggestions on how we can improve the app experience. You can drop us an email at support@mindfulnessapps.com
I have an issue with the app, how can I contact support?
You can drop us an email at support@mindfulnessapps.com
Please state the 
  • Name of the application need help with
  • Type of phone you are using (i.e. Samsung S9, iPhone8, …)
    Version of the phone software (i.e iOS 12, Android 8, …)
  • Screen video capture of the issue or screenshots
  •  The steps to reproduce the issue
Can I cancel the Jon Kabat-Zinn Meditations app?

Yes, you can cancel anytime, the subscription is solely month to month or year to year, depending on which one you choose.

iOS: https://support.apple.com/en-au/HT202039

Android: https://support.google.com/googleplay/answer/7018481/

 

What is the difference between JKZ Series and Jon Kabat-Zinn Meditations meditations app?

JKZ Series 1, 2 and 3 are more straightforward reproductions of the CDs of Full Catastrophe Living book by Jon Kabat-Zinn and Jon Kabat-Zinn Meditations app is a combination of JKZ Series 1-3. In addition, we will have 4 live teachings from Jon in the app with a Q&A session with him in the last quarter of 2021. These sessions will be recorded and kept in the app for later use by subscribers.

Additionally, Jon will be recording some new exclusive content for the app as well. This should be ready towards the end of this year, so stay tuned.

 

how do I install the old apps JKZ Series 1-3?

Apple:

JKZ Series 1

https://apps.apple.com/au/app/jkz-series1/id700402554

JKZ Series 2

https://apps.apple.com/au/app/jkz-series2/id700523885

JKZ Series 3

https://apps.apple.com/au/app/jkz-series3/id700524071

Please note, we will not be fixing any issues with the app or adding new features.

Will you support JKZ Series 1-3 apps?

The app stores have informed us to combine the JKZ Series 1-3 into  one single app and moving forward, we have combined the JKZ Series 1-3 apps to  Jon Kabat-Zinn Meditations app.

You are still more than welcome to use the JKZ Series 1-3 apps that you have downloaded but we will not be fixing any issues with these apps or adding new features to it.

We will be supporting the new app Jon Kabat-Zinn Meditations and the subscription will give all of the meditations used in JKZ Series 13 plus new content when it becomes available.

Our recommendation is to use the new app because we are able to support it better.

In JKZ Series how do you clear the log to start over?

Go to the log page, click the three dots on the top right-hand corner and then choose the delete all option. We currently don’t have the option to delete one entry.

Will you add any new meditations or new features/content to the JKZ Series Apps?
We will not add any new features or content to the  JKZ Series 1-3 apps,  but you are more than welcome to keep using the app you already have on your phone.
Moving forward we have combined the JKZ Series 1-3 apps into the Jon Kabat-Zinn Meditations app. There will be 4 live teachings from Jon in the app with a Q&A session with him in the last quarter of 2021. These sessions will be recorded and kept in the app for later use by subscribers.
Additionally, Jon will be recording some new exclusive content for the app as well. This should be ready towards the end of this year.
Are the JKZ Series 1, 2 and 3 more straightforward reproductions of the CDs?

Yes. Jon originally wrote 3 different books, and he made audio cassettes/CDs to go with the books, then the content was moved from CDs to the JKZ Series 1,2,3 apps.

Any other questions that we have not answered?

You can write to us at [email protected]

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